2018 Agency Productivity Report
Get Insights from 400+ Agencies Across the US & Canada
What You’ll Learn
Over-delivery is rampant in the agency world, with over 50% of agencies over-servicing their clients and 49% saying there are no repercussions.
Ineffective communication with clients was the biggest barrier to agency productivity with 69% of respondents citing clients changing their minds and inaccurate briefs as real pain-points.
More than half in leadership roles wished they had more time to provide insights, coach and direct their teams.