VANCOUVER, BC — NOVEMBER, 2021
Function Point is proud to announce the recent appointment of Victoria Fouke as Director of Strategic Partnerships & Customer Advocacy.
Fouke joins Function Point with more than 6 years of creative agency experience. Having served in both, client-facing and creative roles, Victoria brings with her a deep understanding of the creative industry, Function Point’s primary service market. “My goal is to become our customers’ advocate to the Function Point team while also bringing our customers a deeper understanding of how other agencies around the world are seeing their businesses and teams thrive with FP’s all-in-one software,” said Fouke.
Prior to joining Function Point, Fouke served as the Director of Video Production at a US-based creative agency, overseeing the production, filmmaking, and accounts teams. She is a 3-time Heartland Emmy nominee and 2-time Heartland Emmy winner, recognizing her work in filmmaking. Her honed skills in people management, organizational leadership, and change management, as well as her first-hand knowledge of the creative industry, uniquely position her to create a dynamic and successful experience for Function Point’s customers and team members.
“Victoria’s experience is rich in the creative industry which allows her to really understand the pains and needs of our customers, as well as add new perspective to Function Point’s strategic initiatives. Her role is unique in that it is geared at elevating the customer service experience beyond just product usage and redressal. I have no doubt that Victoria will succeed in her new role to develop meaningful and engaging relationships with our customers so we can continue to help agencies do what they do best – be creative!”, said FP’s President and CEO, Bobby Floujeh.
Her role will serve to engage in customer conversations on real-world issues impacting agency success and development and will help grow industry partnerships to further Function Point’s mission- helping creative agencies do what they do best, be creative.
Speaking on Fouke’s appointment, Director of Customer Experience, Lucia Kwok, said, “With our focus on customers, we wanted a role that develops a deeper understanding of our customers’ business challenges. Victoria has industry experience as a strategic operations leader and has been successful as a producer – she is a thought leader who brings relevant and valuable business insights for our customers and industry partners. I am excited for our customers, as Victoria will build and grow meaningful relationships and engagements to elevate our partnerships to a higher level of customer experience.”
About Function Point
Function Point alleviates the chaotic nature of operating creative agencies, internal marketing teams, and professional service firms. Used by over 9000 customers across the world, the all-in-one solution helps teams connect each stage of agency and project management. Its mission has always been to develop a finance-first online agency management solution that empowers customers to quickly gauge the health of projects, help eliminate over-servicing and maximize efficiencies with their clients.