Our mission at Function Point has always been to deliver intuitive software solutions and unsurpassed customer service. As a customer-funded business, we treat each of our customers as partners.
With our focus on people at the centre of everything we do at Function Point, we’re especially honoured to be named a winner in the Customer Service Department of the Year category of the 2018 Stevie® Awards for Sales and Customer Service.
“Providing exceptional customer service has always been our commitment,” says Jeremy Nichvalodoff, Customer Support Team Lead. “In the last 12 months, our team has maintained a 95% satisfaction rate, with a first contact resolution of 94% in comparison to the industry standard of 35%. Being able to deliver that level of support to our customers is something we’re extremely proud of.”
About the Stevie® Awards
The Stevie Awards for Sales & Customer Service are the world’s top honours for customer service, contact centre, business development and sales professionals. The Stevie Awards organizes several of the world’s leading business awards programs including the prestigious American Business Awards and International Business Awards. The awards were presented during a gala banquet on February 24 at Caesars Palace in Las Vegas, with more than 650 executives from around the world in attendance.
Stevie Awards are conferred in seven programs:
- The Asia-Pacific Stevie Awards
- The German Stevie Awards
- The American Business Awards
- The International Business Awards
- The Stevie Awards for Great Employers
- The Stevie Awards for Women in Business
- The Stevie Awards for Sales & Customer Service
Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honouring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.
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Customer Success Team Lead
Sean is proud to work with a team of compassionate problem solvers at Function Point. In his spare time he enjoys playing gigs around the world with his band, Zulu Panda.